Welcome! To provide a safe, professional, and enjoyable experience for all clients, please review our studio policies carefully. These guidelines help us maintain the highest standards of service and care.
Booking & Appointments
- Advanced Booking Recommended: We suggest booking at least 1–2 weeks in advance to secure your preferred time slot, especially for popular services like lashes and piercings.
- Confirmation: You will receive an email or SMS confirmation upon booking and a reminder 24–48 hours before your appointment.
- Late Arrivals: If you arrive late, your appointment may be shortened to accommodate other clients. We cannot guarantee a full service if time is limited.
Cancellations & No-Shows
- Cancellation Notice: Please give at least 24 hours’ notice if you need to cancel or reschedule.
- Late Cancellations & No-Shows: Appointments cancelled with less than 24 hours’ notice or missed appointments will incur a cancellation fee of 50% of the service price. This fee must be paid prior to rebooking.
- Repeated No-Shows: Multiple no-shows or late cancellations may result in requiring full prepayment or refusal of service.
Deposits
- A non-refundable deposit may be required for certain services, including piercings and special lash sets, to secure your booking.
- Deposits can be transferred to a new appointment date if rescheduled with adequate notice.
Age Requirements & Consent
- Clients must be 16 years or older for most services.
- Those under 18 require parental or guardian consent, which must be provided in writing before the appointment.
- For piercings, additional ID and consent requirements may apply.
Health & Safety
- Please disclose any allergies, skin sensitivities, medical conditions, or medications that could affect your treatment or healing.
- If you are feeling unwell, pregnant, or have a contagious illness, please reschedule to protect your health and that of others.
- We follow strict hygiene, sanitation, and sterilisation protocols for all services.
Service Expectations
- We use only premium products and professional techniques tailored to your needs.
- Individual results vary based on your natural hair, skin type, and adherence to aftercare instructions.
- Please follow all aftercare advice carefully to ensure optimal healing and longevity.
Jewellery & Piercing
- Only high-quality implant-grade jewellery is used for all piercings.
- Do not remove or change piercing jewellery during the healing period unless advised by your piercer.
- Any complications or concerns should be addressed immediately with us or a medical professional.
Payment Methods
- We accept cash, major credit/debit cards, and digital payment options (specify which ones).
- Full payment is due at the time of service.
- Tips are welcomed but not expected.
Refunds & Exchanges
- Due to the nature of beauty services and consumable products, refunds are not offered after a service is completed.
- If you experience an issue with your service, please contact us within 48 hours so we can address it.
- Gift cards and vouchers are non-refundable and must be redeemed within their expiry period.
Photography & Social Media
- We may take photos of your treatment or finished look for marketing, portfolio, or social media purposes.
- We always ask for your consent before sharing images publicly. If you prefer not to be photographed, please let us know.
Booking Etiquette
- Please arrive on time to avoid delays.
- If you bring guests or children, please ensure they are supervised at all times and respectful of other clients.
- To maintain a calm environment, we ask that mobile phones be kept on silent or vibrate.
Privacy Policy
- Your personal information is collected solely to provide and improve our services and will never be shared with third parties without your consent.
- We comply with all applicable privacy laws and take your confidentiality seriously.
Thank you for choosing The Beauty Haus! We’re excited to help you look and feel amazing in a safe, welcoming environment.